Refund Policy 

At House Of Rawpexels, we are committed to customer satisfaction in our premium brand film production and video services. This refund policy outlines the conditions under which refunds may be provided.

1. Satisfaction Guarantee

We strive to deliver high-quality cinematic video production services tailored to your brand's vision. If you are not satisfied with the final deliverable, please contact us within 7 days of delivery.

2. Refund Request Process

To request a refund:

• Send a written notice to rawpexelsproduction@gmail.com within 7 days explaining the reasons for dissatisfaction.

• Include order details, project scope, and specific issues.

• We will review your request and respond within 5 business days.
   

3. Refund Eligibility

Refunds may be issued if:

• The final deliverable substantially deviates from the agreed project requirements.

• The issues are attributable to errors or omissions on our part.

• We are unable to remedy the issues after reasonable attempts.
   

Refunds are generally not provided for:

• Changes in creative direction requested after delivery approval.

• Delays caused by client-side actions or communication.

• Dissatisfaction due to subjective preferences not covered in the contract.
   

4. Refund Method and Timeline
Approved refunds will be processed back to the original payment method within 30 business days.

5. Modifications to Policy
House Of Rawpexels reserves the right to update this refund policy at any time. Clients will be notified of any significant changes.

6. Contact Information
For all refund inquiries, please contact:
Email: rawpexelsproduction@gmail.com
Phone/WhatsApp: +91 79826 18957